1. What Personal Information We Collect

We may collect the following information:

Your name, address, phone number, and email.

Payment and billing information

Details of the deceased (name, date of birth/death, next of kin)

Legal documentation (e.g. death certificates, authorisation forms)

Information you provide via our website or by contacting us

IP address, browser type, and website usage data if you use our website

2. Why We Collect Your Information

We collect your personal information to:

Provide aquamation® and associated services

Communicate with you about arrangements, services, and payments

Comply with legal obligations under Queensland and Commonwealth laws

Maintain accurate business and legal records

Improve our website and customer service

Send relevant updates or information (with your consent)

3. How We Collect Your Information

We collect information:

Directly from you (e.g. via forms, email, phone, in-person)

From third parties with your consent (e.g. funeral homes, hospitals)

Automatically via our website (e.g. cookies and analytics tools)

4. Disclosure of Personal Information

We may disclose your information to:

Government agencies (e.g. Queensland Registry of Births, Deaths and Marriages)

Service providers assisting with our operations (e.g. IT support, payment processors)

Legal or professional advisers

Law enforcement or other entities if required by law

We will not disclose your personal information overseas unless required or with your explicit consent.

5. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes secure physical and electronic storage, password protection, and restricted staff access.

6. Access and Correction

You have the right to access and correct your personal information. To request access or correction, please contact us in writing. We may need to verify your identity before providing access.

7. Complaints

If you believe we have breached your privacy rights, please contact us using the details below. We will respond within a reasonable time. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC)at www.oaic.gov.au

8. Website and Cookies

Our website may use cookies and tracking tools to enhance your experience and analyse usage. You can manage cookie preferences through your browser settings. Third-party services (e.g. Google Analytics) may also collect anonymised usage data.

9. Changes to This Policy

We may update this policy from time to time. The updated version will be published on our website with the effective date. Please review it periodically.

10. Contact Us

If you have any questions, requests, or concerns about this Privacy Policy or how we handle your information, please contact:

Gold Coast Aquamations

U4 48 Export Drive

Molendinar QLD 4214

By Appoinment Only

[email protected]

0428 422 225